We can ship to virtually any address in Canada or the United States.
Generally orders with a before tax value of $79.00 or more quality for free shipping. Note that there are restrictions on free shipping on some products. Remote locations are excluded from free shipping. Please see remote shipping rates below.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for excessively heavy items are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Remote Areas in Canada that incur additional Shipping
Canada Post provides a list of remote postal codes that incur additional shipping. The chart of postal codes effected can be found in Canada Posts Delivery Standards Guide in Section 2.5 Table 8, found here.
Halohealthcare.com charges additional shipping for rural areas based on the value of the order as follows:
Remote Area Order Value (before tax) Shipping Charge
$0 to $89.99 $ 29.00
$90.00 to $299.99 $ 45.00
$300.00 to $499.99 $ 59.00
$500.00 to $799.99 $ 75.00
$800.00 to $1,199.99 $ 99.00
$1,200.00 + $119.00
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Items returned to us without notification will not be eligible for a refund or exchange.
Items we do not return:
- Lift Chairs, Scooters or Power Chairs
- Bedding Accessories
- Breast Pumps
- Bras and Panties
- Bathing Suits
- Compression Stockings
- Ostomy Products
- Support & Braces
- Bathroom Equipment
- Dressings and bandages
- Pressure Prevention items (including Sheepskin, Ventopedic)
- Nursing Clothes
- Clearance Items
- Any items marked as non-returnable on the product page
- Special order items